SHIPPING

We dispatch orders within 2 business days from the date that we receive your order and credit verification has been confirmed. International orders may take up to 3 business days to process. Orders may be split and items may ship separately, due to inventory location. Please note that the expedited shipping method delivery timeframes do not include order processing time. Orders placed on Friday after 1:00 PM EST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.

 

PLEASE NOTE, DUE TO COVID-19, SHIPPING TIMES MAY BE LONGER THAN USUAL.


Each order is subject to product availability. Customer Service will reach out via email in the event that any item(s) are unavailable. Once the package has shipped, you will receive an automated email containing tracking information.

Please note that we do not process or ship orders on weekends or holidays, and we cannot ship to P.O. boxes or APO addresses. Signature upon delivery is not required. Please contact Customer Service if you would like to add a required signature to your delivery.

You will receive an automated confirmation email after your order has been submitted, and a second automated email containing tracking information once your order has shipped. If you do not see these confirmation emails in your inbox, try checking your spam or trash folder. All automated confirmation emails will be sent to the email address provided on the order. Note that email addresses cannot be modified once the order has been submitted.

 

PACKAGING

To help reduce our carbon footprint, our garments are shipped neatly folded in recycled poly envelopes (these envelopes are also recyclable and reusable). Upon receipt, please hang your garment and gently steam to release wrinkles.

 

PAYMENT

Payment Methods:
hopeforflowers.com accepts the following payment methods:

- Credit cards: Visa, MasterCard, Discover, American Express

- PayPal

Afterpay

hopeforflowers.com does not accept checks, cash, money orders, or orders taken over the phone. Only one method of payment can be accepted per order, with the exception of store credit

 

LOST OR STOLEN PACKAGES

Please contact Customer Service.

Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.

 

RETURNS

All items must not be worn, washed or damaged, and must have all tags attached in order to be eligible for a return.

How To Complete Your Return

      1. To begin a return, please contact Customer Service within 7 days of your order delivery.
      2. Fill in the corresponding RA number next to the item being returned, on the Merchandise Return Form. Enclose this form with your return and also write the RA number(s) on the outside of the package.
      3. Items must be received at our warehouse within 14 days of your RA issue date.
      4. Upon acceptance of the merchandise for return, we will process your refund in approximately 12 business days, at which time you will be notified by email. Please contact your credit card issuer to confirm when your refund will be issued back to your credit card.

We reserve the right to reject any return/exchange that does not comply with the conditions stated above. If you have any questions or concerns regarding the return/exchange process, please contact Customer Service.

 

BACK TO TOP